Since 2015, we’ve been setting the new standard in connectivity. High speed broadband had stopped short of peoples’ homes and expectations. So we stepped up and took to the streets, taking our network all the way. Working tirelessly to take the con out of connectivity. We give people high speed internet, not sneaky price hikes. Rock solid reliability delivered by our rock star engineers.About us
You will receive a rock solid connection and 24/7 support
High speed connectivity ready for the demands of tomorrow
We’ll agree an installation plan that works for you
Builds, owns and operates wireless and fibre-based open access wholesale telecommunication networks.Learn More
Provides wholesale access to its networks to Retail Service Providers who provide retail telecommunications.Learn More
Provides ongoing support and maintenance services to the networks, including those networks that MECOM manages.Learn More
Provides other ancillary value add services, such as integrated building administration support networks that support building operations.Learn More
Network Provider Which You Have Only Dreamed of, is Here!
MECOM is an incredible company! I have been connected to them a few years now, and even still to this day, I still cannot take in how fast my internet is.
Great Internet and Great Service
Been a customer for over a year and half and have had no kind of issues whatsoever - consistent, fast speeds and no drops in connection which has been vital due to WFH.
These guys are too good to be true!
Today, I spoke to service assurance over chat who helped me to upgrade to a 1GB connection from a 500MB connection. The customer rep was very helpful and got the new upgrade working in under an hour and a new Nokia router sent.
Excellent. Fast as promised Installation happened within 2 days of booking it, connection is blazingly fast for both upload and download, as promised. Keep up the great!
Ans: MECOM designs, builds and operates telecommunication networks as per the Federal Telecommunications Act, where a Developer has chosen MECOM to build the telecommunications network. MECOM operates the network on a wholesale only, open-access business model where Retail Service Providers (RSPs) are given open and equitable access to supply services to the premises within this community. Not all RSPs are available in every service area. It is the choice of the RSP to seek access to MECOM’s network, not MECOM’s decision or action to block their access.
Ans: MECOM will always be responsible for the pit and pipe design for all new Stages. The only time when design approval is required is when MECOM has been asked to take over existing pit and pipe infrastructure as part of a handover from another provider.
Ans: MECOM builds networks that are fully compliant with the Federal Telecommunications Act as amended following the introduction of the Government’s policy for Telecommunications in New Developments.
Ans: Please contact MECOM's office by calling 1300 079 024 or you can email us on firstname.lastname@example.org.
Ans: MECOM has a wide range of Retail Service Providers on its network and the list is expanding all the time. Check out the current list here.
Ans: MECOM installs equipment (namely an ONT for FTTP networks), that replaces the modem in an ADSL network. It is recommended that a home router is used to distribute the data via Wi-Fi or cables within the premises. Please speak with your Retail Service Provider (RSP) on the best options for a router to purchase or they may be able to supply a suitable router as part of the Internet service package.
Ans: Any Internet or telephone service faults, issues or incidents should always be referred to your Retail Service Provider (RSP). If they deem it could be an issue within the MECOM portion of the network, the RSP will contact the MECOM Network Operation Centre for a resolution. Under the Privacy Act, End Users are not able to call MECOM directly as your service agreement is with your RSP, not MECOM. Please click here to find your RSP’s contact information.
Ans: The cost of connections varies between estates. The price has been determined by negotiations between your Property Developer and MECOM. Please check your address on the website or call our Customer Service on 1300 079 024 for a quotation of the connection fee for your premises.
We bring our infrastrcture all the way to your property and install our own cables into the ground – so we’re not reliant on other suppliers. It means you get the full speed and stability sent from the exchange providing superior speed and service for your customers. Our installation is cost-neutral for you. Once complete, your residents, guests and businesses will have access to some of the Australia’s fastest broadband speeds.